Frequently Asked Questions

General

• Where is ATS located?
• What is the role of ATS?
• Who should I contact at ATS for more information?
• What is TELETECHNET?
• What is a Higher Education Center?

Distance Education and TELETECHNET - Faculty

• Who do I contact for general classroom or operational support needs with my TELETECHNET course?
• What technologies and tools are available within the ATS classrooms?
• What two-way video conference technology is supported by ATS?
• If I get requests for overloads in the section of class that originates in Gornto, can I get an overflow room?
• Why do students need to attend class at the site where they are registered?
• What is the minimum number of students that need to be enrolled (off campus and total) for me to maintain the TTN class support?
• Can I have guest speakers call in via telephone?
• I am going to be out of town during one of my scheduled classes, can I teach from another location?
• I am going to be out of town during one of my scheduled classes, can I pre-record the lecture?
• What if I need to cancel class?
• Will my control room operator/site technician have my class roster?
• Will my control room operator/site technician take attendance?
• How do I know who is "out there?"
• How will the distant students contact me with questions during an exam?
• Can the control room operator/site technician proctor my tests?
• What if a site has not received their exams?
• Can distance students give presentations?

Distance Education and TELETECHNET - Students

• I missed a TELETECHNET class in the Gornto building. Is there any way to see a recording of the lecture?
• Where is my classroom?
• My class is experiencing trouble, such as low audio or fuzzy video? where do I go for help?
• How do I connect my laptop or computer notebook to the campus wireless network?
• I need to print out my syllabus or class assignment?
• Where do I drop off assignments if my instructor is off-site or broadcasting from another location?

Engineering & Operations

• Videoconferencing and Audio Conferencing
  • What is Video Conferencing?
  • What is a Video Conferencing Bridge?
  • What is Audio Conferencing?
  • What are the benefits of video conferencing?
  • What are the benefits of audio conferencing?
  • Can I video conference from home? my office? a hotel?
  • How do I install my Polycom PVX software?
  • Please Explain the different video conferencing standards
  • What is 'Continuous Presence'?
  • What is 'People plus Content', or dual stream?
  • What is 'Transrating'?
  • What is 'Transcoding'?
• Engineering and System Integration Services
  • Lifetime technical support?
  • Can you help me design and deploy my facilities?
  • What other design services do you offer?
  • Who do I contact if I have problems with my system?
• Operations and Support
  • Can you provide ongoing support for my program or project?
  • How do I learn how to use one of your conference rooms? classrooms? a studio?
  • What if I have a room or system not designed by you? can you still support and troubleshoot it?
  • What is the "Master Control Room"?

Satellite Network and Technical Support Services

• Where is the ODU satellite broadcast facility?
• What are the capabilities of the satellite network department?
• Who can access your satellite broadcasts?
• What if we need for ODU to broadcast to areas outside of CONUS, Northern Mexico and Caribbean, and Southern Canada?
• What equipment is required to receive digital broadcasts from Old Dominion University?
• What does a typical TELETECHNET classroom look like?
• Can I use my existing satellite dish and receiver to receive digital broadcasts from Old Dominion University?
• Who do I contact if I want to start a partnership with ODU and become a TELETECHNET site?
• How do I get Technical Support for Distance Learning courses?
• How do I contact ATS Technical Support and when are they open?

Video Production

• Do I need video media?
• Who is The Video Group?
• Who can use The Video Group?
• Where is The Video Group located?
• Does The Video Group shoot "on location?"
• Does The Video Group also put the finished project together?
• What will my production cost?
• What type of finished product does The Video Group provide?
• How do I contact The Video Group?